What Support Covers
Support service covers:
- General questions about theme functionality and configuration.
- Help identifying and resolving bugs or issues within the themes.
- Questions about customizing design aspects or integrating the themes into your project.
Support does not cover:
- Step-by-step tutorials for learning HTML, Astro, or Tailwind CSS from scratch.
- Compatibility with third-party plugins, services, or frameworks not included with the themes.
While I am happy to help you resolve issues with the themes, learning the underlying technologies is your own responsibility. You can get started with the official documentation:
How to Reach Me
Email Support
- Contact: support@astralthemes.com
- Response time: Usually within 24 hours on business days
- Best for: Purchase questions, technical issues, and bug reports
Types of Support
Technical support — If you have questions about customizing a theme, working with JavaScript interactions, or integrating something into your project, send me an email with as much detail as possible.
Sales support — If you need help with your purchase — missing receipt, wrong email at checkout, refund requests, or license questions — reach out and I will take care of you.
Bug reports — If you find a bug in any of the themes, please let me know. I take quality seriously and will address confirmed issues as quickly as possible.
Getting the Best Help
To help me resolve your issue as efficiently as possible:
- Be specific — describe exactly what you are trying to achieve and what is going wrong.
- Include context — mention the theme name, version, and your project setup.
- Share code or screenshots — the more detail you provide, the faster I can help.